Individual user interface

The user requirements for a phone are as individual as its user's tasks. Due to the fact that traditional PBXs can only offer standard solutions to specific requirements, intelligent telephony solutions can dramatically improve productivity as call delivery can be adapted flexibly to individual communication requirements. By using the innovative skin technology, SwyxIt!'s user interface can be easily configured and customised according to personal needs. Users can customise the range of functions as well as the software skin on the PC screen exactly to fit particular tasks. With a mouse click new speed dials can be added or their labelling changed. All elements of SwyxIt! can be modified corresponding to individual needs. Therefore, SwyxIt! is the absolutely tailormade telephony solution.

Screenshots: Change telephony skin

Apart from the flexibility of its functions, SwyxIt! offers the possibility to create a graphical user interface according to any personal taste. The colour, size and look of the keys can be changed and any background screen can be selected for a completely individual appearance. This unique flexibility can also be used to adjust the telephony interface e.g. to reflect corporate identity for business or work flow specific requirements. Designing your PC-phone e.g. like a floor plan or an organigram will provide you with a immediate survey of your company. The supplied skin editor enables PC users to make those changes rapidly. However, Swyx also offers an extensive choice of preconfigured skins to select from at any time.

Screenshots: Examples of SwyxIt! skins

Integrated call routing

The Call Routing Manager offers intelligent and efficient case by case routing capabilities. It increases the possibility of getting hold of company employees, so that incoming calls are no longer "lost". If a user logs on, SwyxIt! can signal this to the user's colleagues and also show them when this user is making or receiving phone calls. If someone is attending a meeting, on the way to a customer or at home, SwyxIt! automatically forwards all incoming calls to given rerouting destinations depending on criteria such as time of day, weekdays, holidays or on an entry in Microsoft's Outlook calendar, all according to user defined rules and conditions. For example, calls can be routed to the mobile phone of the requested person, to another team member or, of course, to the integrated SwyxWare voicemail. With just a few mouse clicks rerouting of calls is a child's play for every user.

Screenshots: Call Routing Manager

Integration in Microsoft ® Outlook® and IBM® Lotus Notes

SwyxIt! offers powerful telephony functions for every PC application that is equipped with the standard TAPI support, e.g. CRM Software or ERP systems. The integration of SwyxIt! with Microsoft® Outlook® makes dialing from contact files smart and efficient. On incoming calls the appropriate contact window of the caller pops up and contact information can be viewed right away.

Screenshots: Outlook integration and voicemail

One Click Application Sharing

The Application Sharing feature in SwyxIt! allows you to transfer the desktop of one user to another. Additionally, the user can choose between a read-only mode and a complete remote control for the other user. Therefore, application sharing is an ideal aid. It not only allows users to jointly discuss documents or calculations, but it also lets the administrator take over helpdesk functions.

Extended ringing sound signaling

Depending on the number of the caller, SwyxIt! can select different ringing sounds from any WAV file. You can, for example, record the name of a caller and use this recording as the according ringing sound.

SwyxIt! call signalling in the system tray

With caller dependent ringing sounds you know right away who is calling, even when you are not directly at your desk. SwyxIt! has the same flexibility in playing back individual voice messages for specified callers. Beside the general voicemail message a special message for important customers or internal calls can be set up easily.

• FEATURES
• "Do not disturb" function
• Advice of Charge (AOC)
• Application Sharing¹
• Assistant configuration
• Automatic fallback to backup server
• Automatic redial
• Automatic server recognition
• Blind Call Transfer
• Call hold
• Call indication for internal and external calls
• Call pick-up
• Call redirection depending on schedule entries in Outlook Calendar²
• Call Routing Manager
• Call signaling, depending on caller id
• Call signaling, silent/visual
• Call swap
• Call transfer
• Call waiting indication
• Callback on busy, internal
• Callback on request
• Caller list with date and time
• Conference, user enabled
• Configuration of SwyxPhone function keys
• Configuration via Microsoft Management Console (MMC)
• Consultancy Call
• Context sensitive online help
• Conversation Recording (manual/automatic)¹
• CTI/TAPI for SwyxPhone³
• Delayed redirection
• Dialing by blockdialing
• Dialing by overlap sending
• Dialing from any Windows application
• Dialing from Microsoft Internet Explorer
• Dialing of vanity numbers
• Dialing out of contacts
• Drag & Drop (e.g. of phone numbers)
• Extended Call Routing³
• Fixed redirection
• FollowMe
• Global phone directory
• Group calls
• Group functions
• Group signaling
• Hook on/off support (handset)
• Hotkeys
• Individual graphical user interfaces (skins)
• Intercom
• Logging of calls in the journal
• Mapping of project numbers to outgoing calls
• Mute Microphone
• Name dialing from phonebook
• Name resolution from contacts in SwyxIt! Display
• Name resolution from contacts with pop-up of contact
• Name resolution of dialing numbers
• Personal phonebook
• Phone directory with user status
• Recording Wizard
• Redial list with date and time
• Redirection if absent
• Redirection if busy
• Redirection, remote configuration
• Remote inquiry for emails using text-to-speech (TTS)⁴
• Roaming user profiles
• Second call signaling, configurable
• Selection of caller ID for outgoing calls
• Selection of user name at program start-up
• Shortcuts
• Signaling of availability in phone book
• Signaling of availability on speed dials
• Skin editor
• Sound wizard
• Speed Dial
• Supervised call transfer
• Suppression of own caller ID for external calls
• TAPI 2.2 (TSP)
• Tip of the day
• Usage of Differentiated Services (DiffServ) in the Type of Service (TOS) field
• Voice compression
• Voice encoding according to G.711 (64kbit/s)
• Voicemail, change announcements remote^{5, 6}
• Voicemail, remote inquiry⁵